Refund & Compensation Form

If you believe you are entitled to a refund or compensation relating to a delayed or cancelled train, a cancelled ticket that was our fault, or if we have downgraded you due to an overbooked train or lost your checked-in baggage, then you’ll need to make a claim by completing the below form.

All Refund & Compensation claims must be received within 28 days of your scheduled journey date.

Claim Type