Title
First Name *
Surname *
Preferred method of contact *
Email Address
Mobile Number *
If you wish to submit a claim for more than one damaged or lost checked-in bag, please complete two or more separate claim forms, one for each lost or damaged checked-in bag.
Booking Number *
Ticket Number(s) Maximum 8 tickets per claim
Date of Journey *
Scheduled Departure Time
Train Number *
Departure Station *
Arrival Station *
Class of travel *
Ticket type(s) *
Total cost of ticket(s) *
Is your checked-in luggage lost or damaged? *
Have you previously registered your checked-in luggage as lost or damaged with SAR? *
If your checked-in luggage was declared as lost, was it found? *
Checked-in baggage number *
Baggage weight
Did you declare any valuables within your checked-in baggage? *
Compensation Preference
Account Holder Name (in English) *
IBAN Number *
Confirm IBAN Number *
Bank Name
ID Type (Account Holder) *
ID Number (Account Holder) *
Please provide us with any additional information that you feel may assist your claim
Have you previously been provided with a case number relating to your refund and compensation claim? *
I confirm that all details entered are correct.*
When processing your claim we will check your details, train delays/cancellations, ticket types and any other information provided, in order to assess and validate the amount of refund/compensation due. Claims must reach us within 28 days of the date of the scheduled travel date in order for it to be processed. If a claim for Refund or Compensation is found to be made fraudulently, this may lead to prosecution.
I accept this disclaimer.*